Customer Service & Teller (Frontliner Staff) - Bank SBI Indonesia

Join Bank SBI Indonesia as a Frontliner Staff (Customer Service/Teller) and become the face of our branch operations in Bandung, Jawa Barat. This is a unique opportunity for fresh graduates and experienced professionals alike to kickstart or advance their careers in the banking industry. With a competitive salary of IDR 4,000,000 - 7,000,000 per month, you'll have the chance to work with cutting-edge banking software and systems, while providing exceptional customer service to our valued clients.

As a Customer Service & Teller, you'll be the first point of contact for our customers, handling transactions, answering inquiries, and resolving issues with professionalism and efficiency. You'll work closely with our banking systems, including the SBI Mobile Banking App and Core Banking System, ensuring smooth and secure transactions for our customers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service, handling inquiries and resolving issues with professionalism and efficiency.
• Perform banking transactions, including deposits, withdrawals, and fund transfers, using our Core Banking System.
• Assist customers with SBI Mobile Banking App registration and usage, ensuring a seamless digital banking experience.
• Maintain accurate and up-to-date customer records, following SBI's data privacy policies.
• Collaborate with the branch team to ensure smooth and efficient branch operations.
• Stay updated with the latest banking regulations and industry trends, applying best practices in customer service.
• Monitor and report any suspicious activities or potential fraud to the relevant authorities.
• Contribute to the branch's overall performance by meeting and exceeding service level agreements (SLAs).

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum 1 year of experience in customer service or banking, or a fresh graduate with a strong interest in the banking industry.
• Familiarity with banking software and systems, including the SBI Mobile Banking App and Core Banking System.
• Excellent communication and interpersonal skills, with the ability to handle diverse customer needs.
• Strong problem-solving and decision-making skills, with the ability to work under pressure.
• Knowledge of Indonesian banking regulations and best practices in customer service.
• Proficiency in English and Bahasa Indonesia, both written and spoken.
• Willingness to learn and adapt to new banking technologies and systems.

🛠️ Keahlian

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