IT Support Specialist (Helpdesk) - Jakarta Raya

Join Sarulla Operations Ltd., a leading energy company, as our IT Support Specialist (Helpdesk) in Jakarta Raya. In this critical role, you will be the first point of contact for all IT-related issues, ensuring seamless technology operations for our team. With a focus on energy solutions, you'll be part of a dynamic and innovative environment.

As an IT Support Specialist, you will handle a wide range of technical issues, from hardware and software problems to network and security concerns. You'll use tools like ServiceNow, Zendesk, and Microsoft Teams to manage and resolve tickets efficiently. This role offers a unique opportunity to contribute to a company that is at the forefront of the energy sector, with potential for growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees and stakeholders.
• Manage and resolve IT service requests and incidents using ServiceNow and Zendesk.
• Install, configure, and troubleshoot hardware and software.
• Ensure network and security compliance.
• Collaborate with IT teams to implement and maintain IT systems.
• Document and maintain IT knowledge base.
• Monitor and report on IT performance metrics.
• Participate in IT projects and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 3 years of experience in IT support or helpdesk roles.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals are a plus.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network protocols and security.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Fluency in English and Indonesian languages.

🛠️ Keahlian

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