Front Office Duty Manager - Luxury Resort in Bali

Join Holiday Inn in the heart of Bali as a Front Office Duty Manager and become the face of exceptional hospitality in one of the world’s most sought-after tourist destinations. This pivotal role offers you the opportunity to lead a dynamic team, ensuring every guest feels valued and well-cared for. As the Front Office Duty Manager, you’ll be at the forefront of our resort’s operations, handling check-ins, check-outs, and addressing guest inquiries with a smile. Your day will be a blend of administrative tasks and direct guest interaction, all while maintaining the highest standards of service.

Our resort is more than just a place to stay; it’s an experience. With stunning views, world-class amenities, and a commitment to luxury, we strive to create unforgettable memories for our guests. By joining our team, you’ll be part of a story that continues to captivate travelers from around the globe. This is your chance to make a difference, one guest at a time.

We are looking for a Front Office Duty Manager who is passionate about hospitality, with a proven track record in managing front office operations. You will need to be detail-oriented, with excellent communication skills, and a knack for problem-solving. If you are ready to take on this exciting challenge and contribute to our resort’s legacy of excellence, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee front office operations, including check-ins and check-outs, ensuring a seamless guest experience.
• Handle guest inquiries and complaints professionally, providing timely and effective solutions.
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations.
• Maintain accurate and up-to-date guest records using our property management system (PMS).
• Enforce hotel policies and procedures, ensuring compliance with all regulations.
• Train and mentor front office staff to maintain high service standards.
• Monitor and report on front office performance metrics to identify areas for improvement.
• Collaborate with the management team to develop and implement strategies to enhance guest satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in front office management, preferably in a luxury resort setting.
• Proven track record of managing front office operations and ensuring high guest satisfaction.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Fluent in English, both written and spoken, with excellent command of the language.
• Knowledge of hotel property management systems (PMS) is a plus.
• Ability to work shifts, including weekends and holidays, as required.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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